DISAPPOINTING SERVICE

<p>On the 20th of june I paid R393 to cover my monthly subs and temporary upgrade to compact option. On the 27th of june multichoice debited R224 from my bank account, I called their call centre to enquire about the amount debited, I was told that the agent that I initially spoke with did not schedule a downgrade on the 27th of june as per my request. The amount debited was for my busfare, so I went to the bank to dispute the debit oder and also paid the dispute fee. Today 10th of July my DSTV services were suspended due to non payment. I called their call centre and I was told that I will pay a reconnection fee, when I asked questions about the fee the agent seemed unsure so I asked her to transfer me to her team leader, I was on hold for a long time. I dropped the called and called them again, the last agent that i spoke with told me that the suspension was as result of entries on reversed due to the temporary upgrade I requested. </p>