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Roxanne V
1 reviews | Active since Feb 2018
02 Mar 2021, 14:41
Disappointing rewards app promises
I received a message to join dstv rewards and i will receive a free package upgrade on my next billing date. I made the payment and still no upgrade. How do they offer clients value added services that doesnt work. I am really disappointed considering i've been a client for many years.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
02 Mar 2021, 15:23Hi Roxanne,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply02 Mar 2021, 15:23
Official
Hi Roxanne,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
RV
Roxanne V's updateReviewer Update
03 Mar 2021, 08:29Very disappointing service. Called for a follow up but no help whatsoever. I spoke to Lindokuhli (ref ***) and he had no idea whether there are any escalations because nothing shows on my profile. How do you advertise and promote new services and rewards but your staff has no idea what is happening. Very bad customer service. Can someone that has more knowledge please contact me because it is very frustrating. Please dont send an automatic response if you dont have any intention of doing a follow up.
RV
Roxanne V's update03 Mar 2021, 08:29
Reviewer Update
Very disappointing service. Called for a follow up but no help whatsoever. I spoke to Lindokuhli (ref ***) and he had no idea whether there are any escalations because nothing shows on my profile. How do you advertise and promote new services and rewards but your staff has no idea what is happening. Very bad customer service. Can someone that has more knowledge please contact me because it is very frustrating. Please dont send an automatic response if you dont have any intention of doing a follow up.