Disappointing Multichoice DSTV Pricelock service

FOLLOWING THE BELLOW REVIEW FROM 9JUNE2021: I received a call from DSTV and was told to expect delivery in the next 2 weeks, Ohk I patiently waited for the delivery and installation and again I was **** to. I have waited for 8 weeks now since my last engagement with multichoice pricelock and to make matters worse they have not even rectified my account because on monday I still paid R560. Maybe I should consider approaching the National Consumer Council or the consumer goods and services Ombuds for this one cause really since may I have been doing ups and downs for a deal that was concluded but the service provider has failed dismally to deliver. Highly unacceptable! See details of the complaint bellow: I entered into a pricelock 24 month contract with DSTV on the 5th of March and was told that I will be getting a Explora decoder,wifi connector and installation together with a 24month compact subscription. All for the price of R449. I chose the option to include another decoder for R49 which I was going to use for extra view. My fee in total was to be R498. To date I have only received one decoder(the extra view decoder). I have also been paying R560 which is more than the amount I agreed to on pricelock contract. Todate I have been on and off phone calls and have sent countless emails and yet still no primary decoder. On the 19May was the last time I called and sent 2 emails and was told that the courier was given the decoder to deliver to the installer and that I will get an update. On 26May I called and sent an email to have my account payment rectified and on 28 May it was rectified and my account was credited. And again no update with regards to the primary decoder,no decoder and absolute silence as usual regarding the delivery and installation thereof. I sent another email on 1st June and was assigned ENQUIRY REFERENCE NUMBER: **********7. Todate I have not even received feed back on this reference.I have tried and now I am extremely exhausted. Bellow is a list of all the references to my emails that were never actioned/resolved: Order:Oldest to most recent- top to bottom Ref:**********4 Ref:**********8 Ref:**********9 Ref:**********8 Ref:**********1 Ref:**********8 Ref:**********2 Ref:**********3 Ref:**********6 Ref:**********7