QC
Queen C

1 reviews | Active since Sept 2022

04 Nov 2022, 05:24

Disappointing internet service

Dstv internet is constantly giving me problems. I haven't had access for the past 4 days. I tried to reset and restart the router but still nothing. This is disappointing.

I had this issue resolved before but it's back again.

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Nov 2022, 06:12
Official
Hi Queensly , 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Nov 2022, 16:44
Official
Hi  Queensly,

Kindly note that we have tried to get hold of you on  078****287 with regards to this review. 
The Daytime data on the account has depleted and you're left with 21.01GB of nighttime data.

Please note that data is loaded on the 15th of each month on the account. You can check the data balance on the MyDStv app or our WhatsApp line ***

Kind regards 
DStv: Hello Peter Team 

Best regards,

QC
Queen C's update05 Nov 2022, 12:24
Reviewer Update
Please get in touch with me on *** during loadshedding *** will not be available 
QC
Queen C's update05 Nov 2022, 12:33
Reviewer Update
But I still cannot connect at night because the internet connection light is green and sometimes red. This is the same issue that I experienced before and was resolved by your consultants.