Disappointing from DSTV

I app**** for the DSTV price lock plan end of January 2018.

I got a call from a DSTV consultant on the 6th of February 2018 – we completed the application on the phone and it was approved. On the same day I got an SMS with the order number – 617289 - also saying the order will be dispatched in 2 - 4 days.

I had no further communication from DSTV until I gave them a call on the 15th February 2018 – upon which I was told - a blank order was sent to the company ON THE DOT (courier company) and they couldn’t do a delivery.

On the 16th of February 2018 I called DSTV again and was advised by another consultant that he has corrected the order and sent the right order this time to ON THE DOT under the same order number and I will have the decoder the next week.

No communication came from DSTV, I had to again call on the 19th of February 2018 to find out what was going on and I was told everything was on track and I will get an SMS shortly that day.

I waited from that day until the 22nd of February 2018. I again called DSTV and was advised that there’s a delay because the order is still wrong.

I find this very unfair and unprofessional especially coming from a company as big as DSTV.

It’s going to a month after the approval was done and no one has come back to me. I have had to call in time and again but get given the run a rounds.

I was told I can get help here, I just want to know :

• When will I get my decoder? • Am I not special enough as a customer to get service? • Does DSTV have too many clients that they don’t need our business?