Disappointing

I paid my account at 9am this morning and my services should have been reconnected within 15 minutes. I have however, had no access to pvr features all day. Every-time I contact the call centre I am told the matter is escalated and I must wait 2 hours for it it be resolved. I have now been waiting all day for them to provide a service that I pay for. I requested to be transferred to the reconnection team where they supposedly escalated my issue, and I was told they do not have a phone number. How can you run a business with a department that does not have a phone number?? By the way, each time I call I am told my matter has been escalated but I am not given a reference number or anything like that.