Disappointing 😞

Being a senior citizen and been treated like this is highly disappointing I was shocked to discover that owe them R1170,09 contacted thier customer land line assisted by Nomfundo who said they not allowed to provide thier surname she said she is Nomfundo from PE who then said I upgraded my account from family package to compact plus when I asked how she first said WhatsApp then change and said self service also said that I am using the mobile streaming which me and my daughter investigated find out that a new email was created using my details and now I have to pay for the services that I have never used,she advised that I have to down grade the services which I did then paid the amount they said I must pay only to find out she advised me wrong then called again asked the agent for her name and surname surprised that she would apply her name and surname re pitch my story again before I can even finished she hang up the phone now am stuck with an email that created an upgrade package which they proof how it happened plus an mobile streaming