Disappointing DSTV servicce

My experience with DSTV is disappointing:

1. My husband died in Feb & DSTV would not accept death certificate to change account into my name -needed letter of executorship 2. when tried to change payment to my account - would not accept my account details as ID number of my bank account differed to bank account on record 3. Changed payment to eft and has been paying the account for 8 months 4.Letter of executorship was submitted and they opened an account in my name but kept on charging my late husbands account and took more than 5 days to transfer the credit to my account 5. The app would not accept my new account as the details were the same as my late husband so had no access to my new account 6. Had to give new cell no & new email address to do this 7. Eventually after at least 5 phone calls I could log onto my account on the app 8. On premium and to date no access to free showmax despite numerous emails and telephone calls 9. Went to Waterglen shopping centre and the lady was extremely rude - wanted a printed copy of proof of payment to tsf credit - I had proof of payment on my bank app and their email address was not working!! She asked me to go to Postnet to print a copy !! - I asked if I could send the POP to her cell and she told me her cell phone was private& had nothing to do with the business - they had to have a printed copy of the POP - so I walked out.

So lesson to be learned don''t expect DSTV to assist you when you have lost a loved one