Disappointing DSTV Expierience

I am at a loss for words with DStv, the service levels have dropped drastically, the problem that I have is that they could not allocate my April payment, so requested that I send proof of payment. Once I have sent through the proof of payment, that's when all hell broke loose. DSTV started switching off my subscription every second day, which I understood because as per the system there is no payment allocation. As a result of subscription cancellation I had to call every second day to, produce proof of payment and request for reconnection.

The explanation from each of the consultants was that they would escalate to management or accounts departments to allocate payment and resolve non payment status on the account. Below is a list of consultants I spoke too: Lucritia Andiswa Nosipho Defirinda Nhaghlaka

From the above the only Manager that returned my call was Samkelisiwe, and unfortunately I missed the call.

To date my subscription is off going for day 3, and for the record my May subscription has been paid.

I have not attempted to call today, because I am tired of explaining the same story.