1 reviews | Active since Jun 2011
Disappointing DSTV
DSTV disappoints me once more. For reasons that remain a mystery to me, I suddenly find I can only listen to radio channels on my Extra View tv set. "we could not find the channel number you selected" E37-32 is the message I get when I try to select a TV channel. I spent a long time on the phone to the DSTV Call Centre but Jessica was unable to assist and suggested swapping out my decoder. That is hugely inconvenient and I am extremely skeptical that it is necessary. I don't have a DSTV agent in my town. The agent in Pietermaritzburg always has a queue running down the street. I also have my doubts as to the efficacy of complaining here. Previously DSTV have responded on here that they would contact me but that was not the case.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
I think that I should mention that I had a problem with Box Office late last year that was eventually remedied by DSTV without intervention on my part and without loss of any saved items. If I had listened to numerous consultants I would also have lost everything and additionally, I would have had to pay a technician to restore all the settings in order for both TVs to be functional.
Thumbs down to whoever tried to contact me yesterday 27 February. I have a witness that the phone rang 3 times and then stopped. It was a farce at an attempt at contacting me. Does anyone in management monitor this kind of thing at DSTV? There is so much room for offering a better service to long suffering customers...
I think that I should mention that I had a problem with Box Office late last year that was eventually remedied by DSTV without intervention on my part and without loss of any saved items. If I had listened to numerous consultants I would also have lost everything and additionally, I would have had to pay a technician to restore all the settings in order for both TVs to be functional.
Thumbs down to whoever tried to contact me yesterday 27 February. I have a witness that the phone rang 3 times and then stopped. It was a farce at an attempt at contacting me. Does anyone in management monitor this kind of thing at DSTV? There is so much room for offering a better service to long suffering customers...