AF
Aldina F

1 reviews | Active since Apr 2021

05 Mar 2024, 09:52

Disappointing DStv

If you havr airtime call the centre. Wait, that might not even work. Worse self service I have ever experienced right now assiting my aunt who is by the way an old aged pensioner. Imagine how she qould have struggled. Their WhatsApp communication line is terrible. The communication with agents, poor and their App...to register the account in order to find alternative ways myself to get myself help also a fail. This has just been an incredible waste of my time just to b told that their escalation department will have a look at a receipt of payment clearly visible and get back to me in 24 to 48 hours. So...patience and airtime, lots of it is what you will need with Dstv's "easy" self service.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Mar 2024, 09:53
Official
Hi  Aldina, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team