Disappointing customer service again

Item: DStv (MultiChoice)
Rating: 1
Author: Keikanetswe T

Just to get to the tail-end since my story is too long. I got disconnect because Multichoice count not pick up payment. From previous bad experience i have decided to pay cash. On saturday I decided let me call. I found a diligent lady who stayed on the line with me to re-connected me. Now Monday morning, disconnected again, made the call again, after I spend 30 minutes on the call for reconnection. This morning again now over 40 minutes on the call waiting for reconnection. DSTV please improve the service!!!!

Helpful (0)

Replies (3)

DStv (MultiChoice)'s replyOfficial

05 Aug 2024, 09:53

Hi Keikanetswe Teme,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s reply05 Aug 2024, 09:53

Official

Hi Keikanetswe Teme,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

Best regards,

Keikanetswe T's updateReviewer Update

05 Aug 2024, 16:06

I appreciate your response, I do have auto response reference numbers should you need them. But the services are reconnected. Thank you

Keikanetswe T's update05 Aug 2024, 16:06

Reviewer Update

I appreciate your response, I do have auto response reference numbers should you need them. But the services are reconnected. Thank you

DStv (MultiChoice)'s replyOfficial

06 Aug 2024, 14:12

Hi ,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s reply06 Aug 2024, 14:12

Official

Hi ,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

Best regards,