Disappointing

<p>Two weeks ago had a issue with secondary decoder.took it to the oak Street randburgh branch .the decoder was not working .the lady at customer service told me she has to change the decoder and that there no cost cause it insured .</p> <p>I asked will everything work as it was .cause I had extra view on my account .the lady said yes nothing changes .just yesterday I seen that I have been charged for another premium that was added to my account .logged a report with dstv and they have not got backed to me as yet .my refund of as not been done nor addressed .the lady that made the fault Zotoe Nkabinde cannot be reach cause it is a call centre as per the advisor from the department .so we have to explain everything we call .</p>