MA
MAHLASELE A
1 reviews | Active since Oct 2013
09 Jul 2020, 13:06
Disappointing 8566
I erroneously overpaid my dstv account via EFT on the 15th of June 2020 and contacted them for refund.I provided them with proof of payment and the bank statement reflecting the amount as requested by them. It's almost a month now,every agent tells me the refund has been processed and will reflect in my bank account within 24 to 48 hours.I've had to incur interest with other creditors as I was not able to pay them on time
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
09 Jul 2020, 13:31Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Jul 2020, 13:31
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
09 Jul 2020, 21:09Hi Mahlasele,
On behalf of MultiChoice, I would like to apologise for the inconvenience caused to you and your family.
As per our telephonic conversation, the refund has been approved and it should be in your account in the next 48 hours.
Regards
Kagiso
On behalf of MultiChoice, I would like to apologise for the inconvenience caused to you and your family.
As per our telephonic conversation, the refund has been approved and it should be in your account in the next 48 hours.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply09 Jul 2020, 21:09
Official
Hi Mahlasele,
On behalf of MultiChoice, I would like to apologise for the inconvenience caused to you and your family.
As per our telephonic conversation, the refund has been approved and it should be in your account in the next 48 hours.
Regards
Kagiso
On behalf of MultiChoice, I would like to apologise for the inconvenience caused to you and your family.
As per our telephonic conversation, the refund has been approved and it should be in your account in the next 48 hours.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s replyOfficial
09 Jul 2020, 21:10 Hi Mahlasele,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
DStv: Hello Peter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Jul 2020, 21:10
Official
Hi Mahlasele,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
DStv: Hello Peter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
DStv: Hello Peter Team
Best regards,
MA
MAHLASELE A's updateReviewer Update
28 Aug 2020, 12:05Good Day,
I seem to be a very unhappy dstv customer lately.I have never given consent that my account should be debited,you only got access to my account when I had to be refunded.Now someone just decided to debit my account this month whereas I've made payment.I phoned last week Monday and was told I will be refunded within 7 budiness days,I phoned again yesterday with no luck.Please speed up my tefund and stop debiting my account without my knowledge...this is so frustrating now I could pay other creditors again.
I seem to be a very unhappy dstv customer lately.I have never given consent that my account should be debited,you only got access to my account when I had to be refunded.Now someone just decided to debit my account this month whereas I've made payment.I phoned last week Monday and was told I will be refunded within 7 budiness days,I phoned again yesterday with no luck.Please speed up my tefund and stop debiting my account without my knowledge...this is so frustrating now I could pay other creditors again.
MA
MAHLASELE A's update28 Aug 2020, 12:05
Reviewer Update
Good Day,
I seem to be a very unhappy dstv customer lately.I have never given consent that my account should be debited,you only got access to my account when I had to be refunded.Now someone just decided to debit my account this month whereas I've made payment.I phoned last week Monday and was told I will be refunded within 7 budiness days,I phoned again yesterday with no luck.Please speed up my tefund and stop debiting my account without my knowledge...this is so frustrating now I could pay other creditors again.
I seem to be a very unhappy dstv customer lately.I have never given consent that my account should be debited,you only got access to my account when I had to be refunded.Now someone just decided to debit my account this month whereas I've made payment.I phoned last week Monday and was told I will be refunded within 7 budiness days,I phoned again yesterday with no luck.Please speed up my tefund and stop debiting my account without my knowledge...this is so frustrating now I could pay other creditors again.