Disappointed with the level of Customer Service - DSTV

Good Day I am extremely disappointment with the lack of customer service from DSTV. We have been a DSTV subscriber for the last -+9 years and the last year we have changed over viewing to another channel provider. We now have a basic package and that is also a issue. On the 1.04.2018 i had been disconnected, I called in to DSTV REF : ********** 8 -I111 spoke to Thabang and Dumisani they advise that I did not pay my account, I sent a request through to Standard bank to please forward proof of payment that was done on the 28.04.2018 directly to them. The service was connected but was disconnect again 06.04.2018, an sms was received stating they did not pay enough for a R99 package. Proof of payment was for R 99. I called through 6.05.2018 they advise nothing wrong with connect and i should wait 10 minutes and i will be connect. I called again 7.05.2018. REF : ********** 8 - I125 spoke to Senzekile who now advise me that March payment is outstanding as it was reversed, and I am liable for a re-connect fee of R 50. I honest cant understand what is going wrong, I have proof of payment for both March & April on the 28, which is the date that it is due. I cannot understand why i am disconnected and why i am liable for a re-connection fee, i paid on time