MS
Molapisi S
1 reviews | Active since Jul 2021
02 Mar 2022, 08:29
Disappointed with Multichoice
Good day, once again I am disappointed with Multichoice, I made a Pricelock for my mother and this is the first month it should deduct, not that I am surprised they deducted R1071 instead of R590. So can they please attend to that. My number is ***
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
02 Mar 2022, 09:07Hi Molapisi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Mar 2022, 09:07
Official
Hi Molapisi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Mar 2022, 17:57Hi Molapisi,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** number and could not get hold of you.
Please confirm if only the decoder on PriceLock should be active, as we noticed that the reason an amount of R1071.24 was debited it was for the Pricelock package and for the old DStv Compact.
Please confirm if we should disconnect the old DStv Compact and refund the incorrect money debited.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** number and could not get hold of you.
Please confirm if only the decoder on PriceLock should be active, as we noticed that the reason an amount of R1071.24 was debited it was for the Pricelock package and for the old DStv Compact.
Please confirm if we should disconnect the old DStv Compact and refund the incorrect money debited.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Mar 2022, 17:57
Official
Hi Molapisi,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** number and could not get hold of you.
Please confirm if only the decoder on PriceLock should be active, as we noticed that the reason an amount of R1071.24 was debited it was for the Pricelock package and for the old DStv Compact.
Please confirm if we should disconnect the old DStv Compact and refund the incorrect money debited.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** number and could not get hold of you.
Please confirm if only the decoder on PriceLock should be active, as we noticed that the reason an amount of R1071.24 was debited it was for the Pricelock package and for the old DStv Compact.
Please confirm if we should disconnect the old DStv Compact and refund the incorrect money debited.
Kind Regards,
DStv: Hello Peter Team
Best regards,
MS
Molapisi S's updateReviewer Update
02 Mar 2022, 19:54Yes please disconnect the old DSTV COMPACT and refund the incorrectly debited amount. If it’s necessary to call you may call me on the same numbers
MS
Molapisi S's update02 Mar 2022, 19:54
Reviewer Update
Yes please disconnect the old DSTV COMPACT and refund the incorrectly debited amount. If it’s necessary to call you may call me on the same numbers
DStv (MultiChoice)'s replyOfficial
03 Mar 2022, 15:07Hi Molapisi,
Kindly note that we have cancled the old decoder and captured the refund amount of R409.00.
The funds will be in your bank account latest date the 05 March 2022.
Kind Regards,
DStv: Hello Peter Team
Kindly note that we have cancled the old decoder and captured the refund amount of R409.00.
The funds will be in your bank account latest date the 05 March 2022.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Mar 2022, 15:07
Official
Hi Molapisi,
Kindly note that we have cancled the old decoder and captured the refund amount of R409.00.
The funds will be in your bank account latest date the 05 March 2022.
Kind Regards,
DStv: Hello Peter Team
Kindly note that we have cancled the old decoder and captured the refund amount of R409.00.
The funds will be in your bank account latest date the 05 March 2022.
Kind Regards,
DStv: Hello Peter Team
Best regards,
MS
Molapisi S's updateReviewer Update
03 Mar 2022, 21:36Thank You very much
MS
Molapisi S's update03 Mar 2022, 21:36
Reviewer Update
Thank You very much