Disappointed with multichoice

If I could give a Zero I would. On the 16th of June 2024 I made a payment to an incorrect account (the ACC belongs to my mom) I paid using the link provided on their WhatsApp number the intention was to pay for my account but unfortunately I made an error and made a payment to my mom's account. I've spoken with more than 5 people including team leaders, I sent through proof and I've been promised that they will transfer the funds from the incorrect account to my account. To this day it has not been done,when I check my account it still shows that I have an outstanding payment. Whenever I call they manually reconnect the services and after every 2 days the system automatically disconnects the services. I've spent more than R200 airtime calling multichoice and speaking to people who clearly do not know how to do their job properly. I am so disappointed.