Disappointed on Multichoice im taking this further

Dear Lerato and Multichoice

Please assist

I came to the walking centre on the 25th August where you assisted me as per below,

When I came again for the second time the same you advised that my services where active, however my services where suspended again this morning.

I then came back again today early morning to do a follow up as to since you advised that my services where active why would they be suspended again,

I came across a guy who assisted me on counter number 40 he advised that my account was on R510.58 overdue so I told him that I do not have that kind of money I then paid R200.00 (Proof of payment attached)

So on the 25th during my visit you advised that my balance was R170 something, yet it accumulated to R510.83 in 48 hours then my services were suspended, the guy who assisted me in counter No 40 stated that he activated my services again and the shortfall of R310.00 will be added to my September payment run,

But on the app it said that the total balance due today is R1276.58 the guy also stated the it included my balance for next month he has escalated it to price lock in order for them to approve my arrangement.

Please assist because I am paying R649.00 monthly that’s what my instalments are I believe that since the app told me on the 25th that I should pay R752.00 yet I paid R644+200 which is in total R844.00 yet it is still saying my account balance to pay is still R1076.00 where is still balance coming from? Now I received an sms saying I should pay R510.00 still although I paid R844.00 for the month of august alone just after I paid R644.00 when you stated that my services were active I got an sms stating that I still need to pay R15.00, why I am being treated this way?

Please assist and see the messages I just received.

ID: *** Cell: *** Address: Unit 258 Palm Springs 35 Georgia Crescent Cosmo City Initials: T. Kola