1 reviews | Active since Feb 2012
Disappointed on help desk
My level of disappointment of your remote help services is undescribed.
Everytime I go online to get help I get this people who will copy and paste the fault find that is not working.
Your online staff are like government employees. They can't help with anything other than sending you the auto respond you told them to send to customers. They not even trying to understand the problem and try to solve it.
They just send you auto respond and if is not working they tell you go to an agent.
You guys triet our dstv problem as if they all have similar problems and they are solved by the same resolution.
Driving all the way to town, wait in the queue for 45 minutes and have an agent to resolve my issue in less than 5 minutes is not much of a problem to me anymore. My biggest PAIN are those kids you keeping them there making them stereotypes, not learning anything but just to send auto respond PAINS me more than queuing 45 minutes. Contacting your call center is a pain just like going to any government department.
Just hope 1 day you will get to teach your employees to be competent staff and uplift their skills of level so that every person in South Africa will have joy talking to you guys.
e.g FNB is the best bank ever where you will get competent staff and best service. They expensive but due to level of competence you just gladly pay.
It was not a pleasure going back to walk in center but had to be done.
As you said changing the smart card will solve my problem, we shall see when time goes, as for today everything seams to be fine after changing the card. BUT I'm very much grateful about the knowledge and experience you displayed.
I will definitely rate you 5 out of 5.
We need more of you in that useless DSTV online help center and they must pay you more to teach those people how to REAL troubleshoot customers problems, not wanting to solve a problem without understanding the issue and not every issue can be resolved by the AUTO respond DSTV gave them to send every caller.
I so wish not to ever deal with online HELL "help" center.
It was not a pleasure going back to walk in center but had to be done.
As you said changing the smart card will solve my problem, we shall see when time goes, as for today everything seams to be fine after changing the card. BUT I'm very much grateful about the knowledge and experience you displayed.
I will definitely rate you 5 out of 5.
We need more of you in that useless DSTV online help center and they must pay you more to teach those people how to REAL troubleshoot customers problems, not wanting to solve a problem without understanding the issue and not every issue can be resolved by the AUTO respond DSTV gave them to send every caller.
I so wish not to ever deal with online HELL "help" center.