Disappointed in Service

My account was paid on the 29/12/2015 but the incorrect account number was used.<br> I called Multichoice on the 02/01/2016 as my account was suspended and the call cut.<br> I called in again and spoke to a guy who took down my reference number for the payment and re-connected my account and told me to make a payment of R65 which was made on the 06/01/2016 and Multichoice disconnected my account again last night as this was not done on Saturday nor was this noted on their system.<br> Why was I charged re-connection fees when payment was made and why was my account suspended for a second time after I called the call centre***)on Saturday at 17:47pm to have this matter resolved.<br> I'm really disappointed in the service as I'm paying for a service that only provides me with repeat programmes.<br> This really is terrible customer service and I want the call traced that I made on Saturday where no records can found for this call.<br>