1 reviews | Active since Oct 2020
Disappointed in Service
Received a call from a Debt Collecting agency advising I owe money to Multichoice, yet when I log into the website, my balance to pay shows nil.
Further, their website and self service via the app and Whatsapp is so useless, I am unable to view a Statement/Transaction List/Decoders. Each time I am advised that I do not have an account yet I somehow do have one with an outstanding balance.
I have tried numerous times to have this resolved and if you are lucky enough to speak to an agent, the party line is always use the App/Whatsapp/Web (from which I get no joy) or we'll phone you back.
Tried subscribing to the basic package for my domestic's pleasure by doing a "Call me Back"; that also did not work.
I have tried on and off now for at least 5 months with no joy. When they "upgraded" their website a year+ ago, my experience with them went south; the number of times I had to phone in to activate my holiday account (which was easy on the web) are too many to count.
If I did not have to have DSTV for tenants in my holiday home, I would never ever make use of their service. Not an organisation whose product I would recommend.
Andrew
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Please advise how when I logged into the DSTV website my account showed Balance to Pay as Nil, but you hand me over to a debt collecting agency. I raised this with the agency and they referred it to DSTV for an answer; still waiting for an explanation. You have my email, could quite easily have emailed me.
I am yet to receive a response about the fact that I am unable to access anything on the website without receiving the message "No DStv customer account found". I am unable to see my list of decoders, activate/deactivate my services, turn on/off services at my Holiday Home.
I am still waiting for someone to contact me re renewing my subscription, albeit a less expensive option. I had someone try and sell me an Explora which I already have, but your systems indicate I have no decoders. If you want, I can send you pictures of the decoders.
If the tenants in my Holiday Home did not have an addiction to DSTV, I would never ever use your products ever again.
Andrew
Please advise how when I logged into the DSTV website my account showed Balance to Pay as Nil, but you hand me over to a debt collecting agency. I raised this with the agency and they referred it to DSTV for an answer; still waiting for an explanation. You have my email, could quite easily have emailed me.
I am yet to receive a response about the fact that I am unable to access anything on the website without receiving the message "No DStv customer account found". I am unable to see my list of decoders, activate/deactivate my services, turn on/off services at my Holiday Home.
I am still waiting for someone to contact me re renewing my subscription, albeit a less expensive option. I had someone try and sell me an Explora which I already have, but your systems indicate I have no decoders. If you want, I can send you pictures of the decoders.
If the tenants in my Holiday Home did not have an addiction to DSTV, I would never ever use your products ever again.
Andrew