Disappointed in multi choice

Disappointed in my dealings with multi choice DStv, sometime last month they disconnected my services due to non payment of which it was in their right, then on the same month the 26th April I contacted them to downgrade from compact plus to the lowest package which is the access, the lady that was assisting me said I must pay R127.00 to activate my access, I paid R130.00 fast forward my services were discontinued again on the 07th of May 2024, called DStv on the 08th May to enquire first I spoke to a lady and she was checking for me and told me that there was an outstanding balance she couldn't explain it and she advised that my services have been activated tried whilst she was still on the line nothing came through she ended dropping the call, then called again got another lady tried to explain my charges they didn't make sense as I paid on the 26th according to what I was give on the phone and was not explained of any other charges, the came the team leader by the name of Lolwethu he tried telling me about the charges I told him were do those charges come from as on my first call the lady was supposed to tell me about the charges, then for the sake of clarity I requested that they check all my calls with DStv agents and come back to me, the team leader promised to come to me in 2 hours and it's been 24 hours waiting for the call. DStv has *********** call centre people plus it's team leaders. I want my services to be reactivated.