Disappointed in Dstv customer service

I have been customer of Dstv for a number of years but what they have done to me is the worst treated a long time customer should experience. I pay my Dstv account via debit order R574.00 every month on the 20th without fail. This morning I received an sms to advise me that payment was not received and my viewing has been stopped. My next debit order is due on the 20th and today is the 17th.

I logged to Dstv Website and went to Let's chat to find out what's happening. One useless way of talking to customers that robot doesn't respond on time. Keep asking same questions. I wasn't help there.

Called the call centre was advised that I have been upgraded to Premium while my request was to be upgraded to Compact Plus not Premium. Dstv they don't even confirm with clients after the upgrade. I am not happy with my services been disconnected for non payment while I paid on the 20th of last month.

I guess Dstv team you guys rock on customer services. You couldn't call me and ask me if I am happy with upgrade. I don't want premium. I have never asked to be upgraded to premium. Now I owe Dstv for what if I may ask.

Terrible and worst service from Dstv.