Disappointed dstv customer

I app**** for the dstv upgrade package in March never got any feed back from them. I kept on calling regards my application an they said they have assigned it to an installer and said the installer will call regarding a time to install which never did happen. So today I called them again the 13/06/23. I asked what's happening with my installation now they say I must do a new application because my 45 day period has finished what bull so in other word dstv don't keep track off their clients or do follow ups. It's do disappointing knowing even tho we pay every month to watch same programs over an over even the music channels have the same shows or music over an over but we pay such a high price to be treated like dey dnt care about their customers as long as dey get paid. Plz advise. Dstv is getting very boring