Disappointed Dstv compact plus user

So for the past 5months ( if not longer) Dstv has been billing me more that what I am supposed to pay.

I received a sms from dstv promoting their Compact package at a promo rate for R465.00 a month to which I was interested in getting. The promo was sent out at a particular time of the month but dstv account holders only had until the end of the month to reply and subscribe. All good and well I signed up a day before the promo ended, i called in following my rep**** sms to find out if the application was successful and according to the sales person on the phone, it was successful.

At the end of the next month I got billed R550.00 (approx.) Which would include the new amount and a subscription fee which was explained to me and I accepted it.

The following month my bill was expected to be R465.00 but to my surprise it was not, the bill came to R509.00. I queried it and called in to the customer care department and all was to be sorted out (they sounded so convincing) and a credit would be passed on my account for the "over charge" .

The following months and after so many calls, time and airtime wasted, speaking to both customer care (not so carring if I might ad) and even escalating the calls to the team leaders/ managers on duty, all that was promised to me with so much confidence "Mr Matthews, your problem will be sorted out immediately" again trusting them at their word. The last person I spoke to about a 2months ago along with every single person I spoke to assured me that my issues was noted and there is a history of records on their system of my call logs etc so again I trusted Dstv to sort this matter out.

The pass weekend (27/10/18) I received a debt order of yet again R509.00. I am basically up and arms with regards to the failures over the past few months, I do not know what more to do or who to speak to to resolve this matter, its distasteful how dstv a leader in entertainment (or so they claim to be) can take hardworking people that only want to enjoy some pleasures in life , so such a ride. I'm utterly disappointed in you guys, even the level of training in which you train your call centre staff to handle or deal with such problems, I was even told by a agent "if the problem still happens they why dont you downgrade" what kind of follow up services are you offering really!!!

I am disappointed guys for how Dstv deals with their customers. I know that I'm not a premium or pvr or explorer customer but it's the "smaller" contracts that is just as important as the bigger ones and if you can not look after little gold fish in a bowl how can you look after big fish in the sea.

Regards,

Regret