Disappointed - Double debit on pricelock

I would like to share my experience after opting to take price lock with DSTV, on joining, last month was debited twice on my services (R1999). I have however not changed anything, I am on premium and have extra view. This is so appalling and I have called the call centre to rectify the issue and I am told someone will call you to sort the problem but nothing, to be honest I am calling daily with no willingness from DSTV to sort my problem. When I check my balance this month, they intend to debit another R1999 this month as well. I am really sad about the lack of customer service and the ******* people are getting from multichoice more especially in the difficult financial status of the country we are in. By the way I spoke to Gerhard moodely and Zonke Mthembu, contact centre agents who indicated that their manager Mckalin Isaiah will contact me but to date I am still waiting. I regret taking price lock as would have not been in this mess