Disappointed customer... Poor customer service

I had missed a payment and got suspended made a payment on the 31.01.2020 of 560 and never got connected called the call center more then 3 times first agent informed me that my payment does not reflect because I paid more then the required amount advised me to email pop. Sent pop called to confirm receipt agent advised no it does not pick up resent it while on the line with the consultant she confirmed receipt and advised me to hold on the line which I did but was on hold till the call was dropped in my ears mind you the dstv call center call is a chargeable call. I'm very disappointed in their service and the way I have been treated as a customer. Till now I'm not connected and no one has come back to me.