Disappointed customer

On the 30th of August 2022 I received an sms from multichoice requesting that I make a payment of R850.00 on my my account to remain connected I then made immediate payment,but on the 7th of September my account was disconnected I then called multichoice choice to inquire and I was told to make an additional payment of R740.00 I couldn't make that payment as I felt the amount was ridiculous therefore I remained disconnected,despite all my effort to communicate with multichoice telephonicaly and via emails to rectify my account 🙃 they never returned or responded to my emails not to mention the poor customer service from their call centre agents.

On 28/09/2022 I called multichoice call centre to enquire about my subscription fee for the month and the agent confirmed on the spot that I should pay R785.00 to be reconnected,I requested that she make an immediate debit order of that amount from my bank account which she immediately did she went on to tell me that I have a credit of R150 on my account which multichoice owes me,to my surprise this morning 04/05/2022 my account was disconnected again when I call the call centre to get clarity on my account I was told I need to pay R980.00 to be reconnected now this means for 1month I will be paying multichoice almost R1900 for my Subscription,no one can explain to me why I need to pay such a huge some for a package of less than R1000 I have tried the help cente but no respond I eve requested that they audit my account and rectify the errors no one is responding to my queries and the call centre agent are just rude and misinformed I am really disappointed in multichoice choice