Disappointed customer

Reference Number ***3

I send an email to dstv requesting that I be downgraded to easyview nothing has been done. At half past 5 today I phoned and I was helped by the lady by the name of Kea she said she has done it but still nothing when I switch on my TV, but if I upgrade they help me within 2 seconds now that I'm downgrading because of financial difficulties they are not willing to assist. They don’t value their customers