Disappointed customer

3 weeks ago my decorder got struck by lightning I then called them the 1st consultant advised that she'll escalate the matter to insurance dept cos it's still showing that I do have and paying for insurance but the problem started when the 2nd consultant said insurance was canceled but don't know by whom..... Multichoice ****s people I'm so disappointed.... I paid for that insurance but couldn't get the service for it...... ********