Disappointed, considering dropping DSTV and subscribing to other platforms

Very Disappointed In their service. They say they moving forward with online , digital with all platforms, but yet it still takes forever to get assistance.

I am not sure if the staff is properly trained?.

I bought the new ultra decoder, thinking I was upgrading, little to my knowledge, I was going to have so many problems with linking of existing decoders. Its almost a week now and still not sorted.

To top it all, my billing got *****ed up, and they charging me for an additional premium package.

What is surprising, when u want assistance, they no where to assist you, but yet they quick to call you to offer you other products, like price lock etc, These people dont explain to the people what and how it works as well.