1 reviews | Active since Feb 2020
Disappointed client
I'm so disappointed with Multichoice infact i want my money back....My husband has an account with the company and I have been treated with shame by gentleman called Artie apparently his the floor supervisor ...I transferred R150 in to their account so that I can rent movies guess what ? I was told that my husband is the only person that can rent the movies since his the account holder ....I asked them what must I do since I'm the one that normally rent the movies and I was never advised correctly ...Guess what ? Artie was told by Dstv bosses to handle me ...I was left unconvinced ...my money in their account and I demand my money back and written apology from whoever said I must be handled
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service agents.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Please be advised that the agent gave you incorrect information. Kindly note that you can transact on the account on behalf of the account holder.
Kindly send us an email on *** should your query not be resolved.
Kind regards
Ntando
Best regards,
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service agents.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Please be advised that the agent gave you incorrect information. Kindly note that you can transact on the account on behalf of the account holder.
Kindly send us an email on *** should your query not be resolved.
Kind regards
Ntando
Best regards,