Disappointed Client

Good Day, I haven't been viewing for over a year now and I owe R3600 and I didn't mind it until I went through my transaction found that I have been billed for the 2point installation. I called the call center and got an explanation of what it means, now my problem is that I never received any smart LNB or dish for the Explora Ultra installation. They used my old dish and smart LNB but I am being charged for that. Now before I pay my outstanding amount I would like Multichoice to deduct those amount of R70 that I am being charged so that I can pay my account and start viewing. My account number is ***8