Disappointed

I write this with a very sad heart. I have been a customer for ages and the service I have received is appalling. I pay my monthly premium every month,never missed one payment. On my catch up specifically channel 108's movies we have not been able to watch at all. Some have already expired,which is frustrating. It only shows us the trailer and that is it. We can not watch the movie itself. I have called in to report the problem 3 times now and still has not been resolved. The first and second time they told me the problem would be solved in 24 hours but it never happened. The third time I asked to speak to a manager and it never happened. I have called out all my airtime. I was put on hold and then told the manager would call me back. My neighbor and friend has also informed me that she is struggling with same problem. This is not acceptable I have the premium package and should not struggle like this