Disappointed at the service - Box Office

I paid my Box office online using the PayU service using 2 bank cards on 25 July 2015. I called the call centre the lady asked me to email proof. I sent both proof of payments, but only one was updated. I called again a week/2 later and was asked again to email proof, did...AGAIN. I called the beginning of the week and spoke to Tumelo, who was really trying to help and he asked me to email proof....AGAIN. Still no update. Tumelo explained to me that the people who update the account needed documents in PDF, which doesn't make sense as the one payment was updated without being in PDF format. And I have an issue now because Mutlichoice is putting my information security at risk. I had to email by bank statement and now my information is out there and anything can happed....and in the meantime my account is still not update. I mean a July payment is just lying there unallocated and we in September now. Someone is clearly not doing their job.<br> Why do you have the payments system that does not work???? Really annoyed....<br> I wont be sending anymore documents I want my account updated