Disappointed at multichoice

Very disappointed at dstv multichoices service. We visited the maponya branch to reactivate dstv on Tuesday 25th of Feb. When we got home, the channels are not working. We called them back immediately to advise of this, no help what's so ever. We were just told to keep on switching it on and off, and that could possibly damage the device itself. Wednesday, we called again, same routine, we were told to remove the smart card and keep on switching it on and off, still didn't work. We were requested to rate the service on SMS, gave them a 0, I was asked why and I advised that I wasn't helped and the channels were still not working. Thursday a consultant called to apologise of the service another consultant will call me back to give me a 12months discount on premium paid. On Friday the consultant calls and tells me that they will discount my monthly premiums to R350 provided that I use a debit order. I mean the history of my dstv I've never paid using debit. And till today not all channels are working. I would like this to be taken care of with urgency please.