1 reviews | Active since Jun 2015
disappointed angry frustrated
im an old woman who is highly disappointed with Multi choice i have tried and failed upgrade my services to DStv Compact Bouquet services. i went to pep store in randfontein village square to pay my services and decided to upgrade my bouquet servises and i paid R320 instead of my Normal R199 and i realised i must have been advised incorrectly as the lady works for pep and not DSTV. I HAVE CALLED THE CALL CENTER COUNTLESS TIMES AND I HAVE EMAILED SWEARED AND SCREAMED MY LUNGS OUT NO ONE IS WILLING TO HELP I HAVE PROOF OF PAYMENT AND I DONT UNDERSTAND WHY THE SYSTEM HAS NOT UDATED THAT I PAID EXTRA! i paid on sunday the 31st of May and since then its been a hell of a battle i am available between 13h to 13h00
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
We unable to locate your account with the information you have supp****.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
We unable to locate your account with the information you have supp****.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,