AS
Alison S
1 reviews | Active since May 2023
12 Jun 2023, 09:49
Disappointed and irritated Customer
It's almost a month now since DSTV deducted money from my bank account after my contract ended with them. I have made contact with them asking for my reimbur*****t but they keep on giving me stories. They are quick to deduct but it takes them forever to pay you back. Its was first 7-14 working days and now its 7 working days again. I'm really Irritated and disappointed in their terrible services.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
12 Jun 2023, 12:19Hi Alison,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply12 Jun 2023, 12:19
Official
Hi Alison,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
AS
Alison S's updateReviewer Update
14 Jun 2023, 08:11So finally after almost a month Multi choice paid me back. They reimbursed me less then what they debited me. They claim it's reversal payment. The fact is if I had less money to pay Multi Choice then they would have disconnected my dstv an I would have to pay the full debit amount plus the reconnecting fee. So why can't they pay back the full amount they debited. Multi choice should have asked me if I wanted to take out a new contract not assume anything. Now when it comes to paying me back in full they giving me stories I don't give a flying fish. I want my full amount back not less. Multi Choice this is plain *******.
AS
Alison S's update14 Jun 2023, 08:11
Reviewer Update
So finally after almost a month Multi choice paid me back. They reimbursed me less then what they debited me. They claim it's reversal payment. The fact is if I had less money to pay Multi Choice then they would have disconnected my dstv an I would have to pay the full debit amount plus the reconnecting fee. So why can't they pay back the full amount they debited. Multi choice should have asked me if I wanted to take out a new contract not assume anything. Now when it comes to paying me back in full they giving me stories I don't give a flying fish. I want my full amount back not less. Multi Choice this is plain *******.