Disappointed and Frustrated

On the 1September I used what’s up service to downgrade from Premium to Compact. I received a confirmation that my downgrade is successfully and since I had already paid for the month must continue to enjoy the view as the changes will only be applicable from the 27th September. On the 27th October my stop order did not go through as per normal. When I check I found that I owe R2300. I was so surprised that the downgrade can actually cause so much. On the 30th October I called to find out why I have to pay such a huge amount. To my dismay was informed that the downgrade was never activated therefore must pay for Premium view. So I asked who was responsible to activate the downgrade and why as a customer I’m being penalized for a staff who didn’t do their job. I was send from pillar to post. I spent R130 airtime speaking to different service agent with no positive results. I m extremely disappointed that I being penalized for the incompetence of the Dstv staff. To date the billing is still not resolved.