Disappointed and frustrated

Customer service should be taught at all times, I was on the phone with one of your consultants and she’s so rude that she hanged up my call after I had been holding on the phone for a good 30 minutes trying to resolve my issue. I’m even thinking if cancelling my subscription because of the poor service by multi choice. I paid my account yesterday, same way as every month so I don’t understand why I’m cut off, worst of it all today it shows I’m owing more when I paid already.