Disappointed and false advertising

<p>I am a customer who fell for the one of the first price lock deals, the R 799.00. What they don't mention is although you do everything 1, 2, 3 on the phone, upgrading from compact to the explorer and price lock, although they change your account details, you still have a second account the call a residential account. Then they motivate you to sign up for a debit order and the compititions, and you do, because it is convinient... Then a debit order does not go off... So in September one of the debit orders they put through did not go off, nobody contacted me, I picked it up on my bank statement and with my account number with them imediatly made a payment. Thereafter they debit my account, but not with the R 799.00, with a amount of R 455.00, this went on for 3 months. Then I started contacting them to see why and that they have to fix it. Been calling and speaking to a different person everytime, promising to get some one from accounts to phone me, understanding the whole problem.... Needles to say, no one from accounts ever phone, no one follows up, I want to resolve the matter and pay the outstanding amount and then yesterday, after I had to call them again and explain and again had to hear some one from accounts will call me a.s.a.p, I receive no calls from accounts but this sms: "Your DSTV acc with a balance of R 4277.19 has been handed over to Blake Collection Dial *120*68584# for assistance or call ********** 787" So not matter how I tried to resolve it, they just don't care about their existing patients, paying correctly for the last 3 to 5 years. The R 455.00 for three months in the residentiol account can not be put towards what is outstanding. This is why I say it is false advertising, price lock is one amount for 2 years, my 2 years will be ending in April, where do they come up with this rediculiss amount. I am at the point of cancelling with them and follow in my friends footsteps rather join netflix or showmax and avoid this bad customer service. </p>