Disappointed and disgusted

I have not used my dstv in a while and decided to reconnect for the holidays I made payment on 23 December when I called in the agent I spoke to advised of a promo you have going I agreed I asked if I must go in to the offices to connect again and she said no, this morning must to my surprise my service was disconnected not even a month of service and I get disconnected for not paying...you people are pathetic, make it male sense either I'm stupid or your agents are *********** , not even a month of service and you disconnect me are you joking