disappointed and disgusted

i am very disappointed at Multichoice i have tried calling them and no one could assist, they told me to use the WatsApp app which was not helpful at all. again i called using my airtime to downgrade and i was told that they can not assist me as my debit date has passed.whose fault is it that they WastApp is not working. i called numerous time and finally i spoke to Zakhele at new activation's who was not helpful at all i asked to speak to his supervisor (Jubby)he told me that she does not have a work email address i am very disgusted at the service i have received at Multichoice. The services i received was very very poor i asked him to terminate my service he said he can not do that i have to wait for the system to disconnect and again i must pay a re-connection fee for they fault am not impressed at all they dont even deserve a single star.