Disappointed and disgusted

I paid R1260 on 02/04/2020 for the account in my father’s name, mind you I’m on compact plus so the amount I was charged makes no sense. The same day I made a payment of R630 for my mother’s account. A week later my mother’s account gets suspended and we’re told that the funds were in my dad’s account so they transfer them, now my service is suspended and I’m told they cannot trace my R1260?! I’ve been on multiple calls with multiple consultants with no success I’ve sent numerous emails to different DSTv/multichoice addresses. I’m being told I owe R300, how is that possible ??