Disappointed and disgusted

I have requested an upgrade in June 2020 from compact to compact plus via WhatsApp platform, I was sent a quotation which I accepted and paid for the June viewership. July I paid R735 as I was told to pay, which was more than the normal subscription. And continue to get disconnected in July. When I enquired I was told I there an amount for the old decoder that have not been active for over 2 year that I need to pay because it has been activated.

I don’t know who activated it and at whose instructions. Then DSTV acknowledged their fault and told me they will reverse the charges, which they never did. And it was escalation after escalation. Even today 22 July 2020 it’s still not resolved in fact I have been cut off completely.

I’m beyond disgusted and disappointed by this service. I’m actually numb and don’t know what to do.