Disappointed and disgusted

I’m usually not one to complain but I’ve reached a point of utter dissatisfaction. I have been experiencing connection problems for the past few days and have had to call in to get the problem sorted..fine. This morning I made a call at 09h36 and spoke to a Xhosa speaking agent by the name of Zethu and to my disgust she was rudest person I have ever spoken to. Without even trying to assist me she told me to take my decoder into your nearest center. When I asked to speak to someone she started shouting at me and speaking over me and before I could say anything she put my call on mute. Bearing in mind that she didn’t even do a proper verification at the beginning of the call which means she is just a lazy, disrespectful employee who lashes out at clients without even trying to assist them!!! I am disgusted by her behavior and expect an apology aafter wasting my time and airtime trying to get a problem I had nothing to do with sorted!! I hope the necessary steps will be taken.

Kind regards, Busisiwe