SL
Simphiwe L

1 reviews | Active since Nov 2018

03 Jul 2024, 09:43

Disappointed 😞 and Angry 😠 😡 👿 😤

I paid my DSTV subscription on the dstv App as i always do on the 28th. This time around comes the 2nd of July my viewing is suspended, i called explaining to the call center that i have already paid but u suspended my account. I was furious 😠 😡 ended up asking for the Manager or Supervisor since no one can give an explanation. The Manager requested that i send proof of payment since the funds haven't appeared on their side aswell, mind u ...i have kids their on holidays u can't be telling them they can't be viewing TV because the account is suspended!..I did send proof of payment online 🙄 and i was told it will reconnect automatically ones they receive the PoP...it's Wednesday morning today i still can't view and remember it also suspens the internet as their my service provider...

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Jul 2024, 10:20
Official
Hi Simphiwe, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team