Disappointed

Dstv Mulitchoice customer care consultants are usless. Paid the account via the DSTV app on the Capitec App and used the Ref that a DSTV consultant told me to use and yet they still cannot find the payment even after numerous calls and numerous emails and sending the POP and bank statement, still cant allocate the payment and no one gets back to you. Its been back and forth with them for the past week and yet they still cant resolve this. Been to Capitec and they have said the payment went through and is in their account they are just to damn lazy to do the work and actually check! Still waiting for feedback and someone to give me a call. Dominic on ***