Disappointed

I called sometime in April and asked them to pause my account as i was leaving home for 3months, and i was advised that when i come back and ask my account to be opened there wont be any extra charges, and everything will run as normal, i called through today and i received a different story, now in order for me to have the service back i must pay an amount of 290something, i mean really why was this not told to me basically i was told lies....maaka fela...im really disappointed....couldnt they be honest from the start, and when i ask for it to go out at the end of the month, im told its impossible, im paying ka debit order and i dont think it will be difficult for them to get their money...im really disappointed