Disappointed

I am writing to express my dissatisfaction with the recent service interruptions and the unprofessional behaviour of your staff. My DSTV service has been experiencing frequent outages, which has significantly disrupted my viewing experience. Despite multiple attempts to resolve this issue through your customer support, the problem persists.

Moreover, I am deeply disappointed with the conduct of your customer service representatives. During my interactions, I encountered rude and unhelpful behaviour, which is unacceptable and unprofessional. As a loyal customer, I expect a higher standard of service and respect.

I kindly request that you address these issues promptly. Please ensure that my DSTV service is restored to its full functionality and take appropriate action to improve the professionalism of your staff. I made 4 contacts with your stuff to try and assist me, they escalate my case, but no one comes back to me. The payment has been made and yet the services are still not active. the last consultant was very unprofessional and refused to escalate the matter to her/his line manager they ended the chat without any assistant. Should I not receive any response I will escalate the matter to the ombudsman and public to show how DSTV treats their customer.